Frequently Asked Questions
When it comes to one of your biggest investments, you want to make sure you hire someone you can trust to make any improvements. That is why we are up front in answering all your questions. If you don’t see the answer to one of your questions here, fill out our contact page or give us a call.
We are an A+ rated member of the Better Business Bureau. You can check out our profile on the Better Business Bureau website.
No, we are completely self-contained on the job site, we don’t require access to your home. If you choose to be home, we certainly have no objection. It is good, however for us to have a work or cell number in the event we discover issues that require your attention.
No, we will get the building permit if it is required in your town. We also follow all building codes required in your area, every town is a little different so we check with the city offices.
We work with all insurance companies. We are very familiar with the claim process and can help you understand your claim.
Yes, your sales representative can provide you with addresses, names and phone numbers if you wish to see some of our work.
Yes, we offer our own 3-year workmanship warranty that is separate from the manufacturer’s warranty on materials. We are very confident in our ability to get the job done right the first time, but if you have any problem down the road we will be there to make it right. Shingle manufacturers also warranty their products offering both standard and upgraded warranties.
It rarely takes more than two days for us to finish a job depending on the size, and normally we will have it done at the end of one day.
Yes, we have General Liability and we carry Workers Compensation Insurance. Workers Compensation Insurance is important to you because it takes the liability off the homeowner in case anything happens to a CTE employee while working on your property. Although the law requires it, it is expensive and many roofing contractors choose not carry it.
We always check for problems with the decking and framing. We re-nail any loose boards and will replace any rotten wood that we find. If it is questionable, we will consult with the homeowner before we make any repairs.